Q: How long has Valley Center Wireless been
A: Since 2003 locally owned and operated.
Q: What technology is used for your service?
A: A variety of commercial grade ground based
point to multipoint equipment utilizing 900mhz
Q: What areas does Valley Center Wireless
provide service to?
A: Valley Center, Pauma Valley, Escondido, Palomar
Mountain, Warner Springs, Ramona & Bonsall.
Q: How do I find out if I can get service
from Valley Center Wireless?
A: Call us at 760-749-0828. If your address is
not in our comprehensive database we will send
a technician by to do a site survey - at no cost
Q: How long will it take Valley Center Wireless
to get my service running?
A: Typically it's less than a 48 hour turnaround.
Q: Will my internet service have data caps?
A: No. We don't have any download limitations
like many other providers.
Q: Do you have senior or military pricing?
A: Yes - we offer senior, military, chamber of
commerce, local educators, fire fighters & law
Q: How long does it take for a physical installation?
A: A standard installation usually takes between
Q: Is there an installation cost?
A: There is a $99 installation fee. Please call
the office to find out how to get a free installation.
Q: What type of infrastructure is used for
Valley Center Wireless?
A: We distribute our multi-gigabit fiber backbone
throughout Valley Center with commercial grade
point to point radios. Our state of the art routing
increases performance and reliability.
Q: What are your office hours of operation?
A: From 8:30am to 5pm. Monday-Friday.
Q: Is your office open on the weekends?
A: No, we are open Monday-Friday.
Q: Does your company offer computer repair
A: No we do not offer computer repair services.
Q: When do you send out invoices to customers?
A: Invoices will be emailed to you on the 15th
of each month.
Q: Can Valley Center Wireless setup automatic
A: We can setup any major credit card to be
charged for your monthly invoices.
Q: Does the weather affect the service?
A: Not typically, however long duration power
outages or extreme weather conditions can cause
every provider problems. Valley Center Wireless
is extremely prompt to resolve any network issues
Q: What do I do if my service isn't working?
A: There are a lot of different devices that
can prevent your connection from working properly.
Typically the most volatile link is your residential
grade router - power cycle this device first!
If that doesn't resolve your concern always feel
free to call our office at 760-749-0828. If you
call after hours the on call tech typically returns
your call within 12 hours.
Q: Does Valley Center Wireless monitor my
A: No we do not monitor your connection. It's
important that if you are experiencing any concerns
that you call our office for immediate assistance!
Q: Does Valley Center Wireless charge for
A: If the problem is with our equipment we do
not, however if the problem is with your router,
home equipment, etc there may be a $50/hour dispatch
fee to cover the expense of our technicians.
Q: Do you provide home networking accessories
A: Yes - we carry residential grade wireless routers,
cables, adapters, etc.
A: Yes - please click here
to view our policies and conditions.